Shipping Policy

Processing time

All orders are processed and dispatched within 1–2 business days.

Delivery times

• Germany: 5–10 business days
• Austria: 5–10 business days
• France: 5–10 business days
• Netherlands: 5–10 business days
• Belgium: 5–10 business days
• Rest of Europe: 5–12 business days

Shipping cost

Shipping is 100% free. All taxes are included — no surprises at checkout or at the door.

Tracking

Tracking is included with every order. You'll receive a tracking link by email within 24 hours of dispatch. You can also check status anytime on our Track Order page.

Lost or delayed packages

If your order hasn't arrived 15 business days after dispatch, contact support@coolora-store.com and we'll resolve it immediately.