30-Day Money Back Guarantee

We want you to love your Coolora. If for any reason you don't, you have a full 30 days from delivery to return it for a complete refund.

Eligibility

• Return request submitted within 30 days of delivery.
• Product in re-saleable condition with original packaging and accessories.
• Proof of purchase (order number or confirmation email).

Return process

• Email support@coolora-store.com with your order number.
• We'll reply within 24 hours with a prepaid return label.
• Drop the package at any carrier location — no extra cost to you.

Refund timeline

Refunds are issued to the original payment method within 3 business days of us receiving the return. Bank settlement may take an additional 2–5 business days depending on your provider.

Damaged or faulty items

If your Coolora arrives damaged or stops working within the warranty period, email a short photo or video to support@coolora-store.com within 7 days. We'll ship a free replacement immediately — no return required.

Contact

Questions about a return? Reach our support team at support@coolora-store.com. Average response time: under 24 hours.